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FAQs

Have you checked out our FAQ pages first? You may find your answers to commonly asked questions and save a phone call.

Booking made today and you have made an error? Phone our Customer Care team between 9am - 9pm (AEST) Monday - Friday. Do not email.

Email

We are currently unable to accept emails due to volume due to COVID-19. We are sending out emails to customers based on departure date asking how they would like their booking handled. Please keep an eye out and respond.

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Flights

Australia
International: +61 02 8103 2106
Toll Free: 1300 472 222

New Zealand 
International: +64 9 889 6573